Technikos: Of or relating to a particular subject

Information Development: To set forth or make clear by degrees or in detail

The skill of taking complex information and simplifying it for an intended audience.

Technical writers act as the interpreter between the subject matter experts (SMEs) and the intended audience. While SMEs are used to writing at a high knowledge level that their colleagues can understand, technical writers take on the role of the user, writing at a level they understand and ensuring the information is useful.

Hiring technical writers can help reduce writing costs by freeing up the subject matter experts (SMEs) to focus on their areas of expertise. We interview the users to determine how the documentation will be used and write from their perspective ensuring that the documentation is useful and flows logically.

While we are not subject matter experts (SMEs), we know how to work with them to gather, write, and deliver the information. We work closely with the SMEs throughout the entire process asking questions, clarifying information, and resolving issues until the final document is approved. Our strong verbal and written communication skills, knowledge of basic industry terms, and years of experience help in developing documentation.